Returns & Exchanges

If for any reason you are not completely satisfied with your purchase, simply return it within 30 days of its shipped date for a refund of the purchase price, excluding shipping and handling. A credit will be issued within 30 days after we receive the returned merchandise.

Please complete the return form at the bottom of the packing slip and follow the directions provided there. Send the original and fully completed form along with the merchandise to be returned. Keep a copy for your records.

We recommend that you return the merchandise via UPS or insured Parcel Post for your protection and to insure prompt delivery. We are sorry, but return shipping fees are non-refundable.

If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by email for the damaged items to be replaced.

Returns for gifts can be refunded to the credit card on which the purchase was made. Please indicate the preference on the Return Form.

Returns or exchanges for purchases made online will not be accepted for return or exchange at other retailer locations.
Returns or exchanges for purchases made at any other retailer locations cannot be returned through dr.ishiiselectusa.com or finggyusa.com. Items not purchased through finggyusa.com should be returned at their place of purchase.

Returns or exchanges will not be honored where safety packaging film is broken or opened.